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[Interacted with a customer service representative for a product you purchased] In the past 12 months, have you used the internet to do each of the following, even if you did not make the purchase online?
Used the internet to contact customer service · Asked in 1 wave, 2016 · 6,610 responses · weighted estimates computed from individual responses
| Group | No | Yes | n | MoE | |
|---|---|---|---|---|---|
| All respondents | 69% | 31% | 6610 | ±2 | |
| 18–29 | 70% | 30% | 812 | ±4 | |
| 30–44 | 66% | 34% | 1339 | ±3 | |
| 45–64 | 69% | 31% | 2631 | ±2 | |
| 65+ | 72% | 28% | 1828 | ±3 |
SHED 2016 · US adults 18+. Shares of people who gave an answer. n is unweighted; ± is the 95% margin of error at 50% from the weighted effective sample. Groups with an effective sample under 50 are grayed; under 20, hidden.
| Poll | Field dates | Mode | Respondents | Responses |
|---|---|---|---|---|
| SHED 2016 | 2016-10-01 to 2016-10-31 | web | 6,610 | 6,610 |